FREQUENTLY ASKED QUESTIONS
A receipt will be sent to the email address you provided at checkout.
If you have signed up for an account on Dropthing, you can check your order history by logging into your account.
- If you simply change your mind: Unopened products can be returned no later than 14 days from the time you received the product. You need to pay transport costs back to the warehouse, but will be refunded the remaining money.
- We provide full refunds on damaged or defect products as long as evidence is provided.
As long as the product is not a discontinued model, we will usually restock the item.
We ship to countries in the EU. VAT is included in the price you pay on our website.
At checkout, you will see what shipping methods are available to your destination.
We dispatch all orders within one business day.
Shipments to Spain and Portugal usually take between 24 and 48 hours.
Shipments to all other countries in the EU usually take between 2 and 7 business days.